IT & Software

Desktop Support Engineer

Wipro

London · Greater London · United Kingdom

Overview

In this role you provide on-site End User Computing support to end users and VIP stakeholders, ensuring high customer satisfaction. You will handle first- and second-line EUC issues, document and route tickets, and collaborate with field teams to maintain service quality. You will support a Windows 11 environment, Microsoft 365 apps, and device management, while adhering to ITIL processes. This position offers hands-on, on-site problem solving with a clear impact on user productivity and operational readiness.

Responsibilities
  • Provide on-site EUC support at client locations
  • Troubleshoot and resolve EUC issues with focus on high first-time-fix rates
  • Log, categorize, and validate incidents in the ITSM tool
  • Route and escalate tickets per processes and SLAs
  • Participate in on-site meetings and IT drills
  • Maintain clear documentation, ticket updates, and handovers
Key requirements
  • Windows 11 desktop and laptop support
  • Hardware diagnostics, break/fix, device swaps, peripherals
  • Microsoft 365 applications proficiency
  • Active Directory / Entra ID expertise
  • Intune / Endpoint Manager, Autopilot, device build management
  • PowerShell scripting
  • VPN, MFA, and network connectivity troubleshooting
  • Printer/scanner support and on-site configuration
  • Strong communication with VIP users
  • ITIL-based incident and service request management
  • Strong communication
  • Customer service orientation
  • Professional demeanor when supporting VIP users
  • Windows 11
  • Microsoft 365 (Outlook, Teams, OneDrive, Office)
  • Active Directory / Entra ID

Reference: WJ-747_31002030

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