Desktop Support Engineer - Executive Support

As our new Desktop Support Engineer - Executive Support, you’ll work with highly skilled first and second-line support engineers within the Desk-Side and First-Time Resolution Teams which support the technology-enabled workforce within Jet2.com and Jet2holidays .

As our Desktop Support Engineer - Executive Support, you’ll have access to a wide range of benefits including:

• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
• Generous Discretionary Profit Share Scheme after qualifying period.
• Colleague discounts on Jet2.com flights and Jet2holidays packages.
• Hybrid working (we’re in the office 2 days per week).

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

What You’ll Be Doing

• Ownership of Incidents and Service Requests raised by our user community.
• Assisting in the building of end user devices (Laptops, Tablets and Phones).
• Involvement in large scale business-wide projects (involving travel where required).
• Supporting VIP users on technical issues.
• Pro-active health-checking and updating of key VIP devices.
• Travel to Jet2 events where IT support it required.

What You’ll Have

• Be a good "all-rounder" with experience in resolving issues on different types of devices.
• You'll be knowledgeable about Windows, Active Directory, Office 365, VPNs, and networking, as well as Incident Management.
• You'll have excellent people skills.
• Be comfortable supporting users at all levels as providing 'face-to-face' support for important stakeholders is of vital importance for this role.
• Have previous experience of using Servicenow is an advantage.
• Effective triage/workload/time management and great customer service skills are essential for this role.
• Be comfortable working on time critical issues.
• Be familiar with a range of end user technologies including AV/conferencing solutions, mobile and laptop/desktop support.
• Experience with dealing with VIP’s on a regular basis.
• Experience in troubleshooting advanced Microsoft office / 365 issues including Outlook and mailbox management.
• Be comfortable using PowerShell to set parameters not available via GUI.
• Experienced in needing to collaborate with other support teams when needed.