Desktop Support Engineer with Server Exposure

Role: Desktop Support Engineer with Server Exposure

Location: Worcester, UK (On-site)

Duration: Backfill (On-Demand Ticket Based)

Role Summary:

The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper‑V, Veeam Backup, HP Storage, and Microsoft SQL Server.

Primary Responsibilities (Desktop / Site Support):

• Daily L1/L2 desktop and end-user support
• Windows desktops, laptops, printers, and peripherals
• Hardware troubleshooting, replacements, and installations
• Onsite coordination with NOC and vendors
• Incident and request handling using ServiceNow
• Follow ITIL and change management processes

Additional Responsibilities (Server / Infrastructure Support):

• Windows Server operational support
• Veeam Backup monitoring and basic restore support
• HP Storage (SAN) – operational exposure
• Microsoft SQL Server – basic admin exposure
• Active Directory – basic exposure
• Support patching, firmware updates, and backup tape rotation
• Coordinate with OEM vendors and follow the escalation matrix

Mandatory Skills (Screening Checklist):

• ServiceNow / ITIL awareness
• Willingness for full onsite, hands‑on support

Good to Have:

• Data center or onsite support experience

Shift & Time:

• Shift aligned to UK business hours (07:30 – 15:00 London Time)