IT & Software

Desktop Support Lead

Brevan Howard

London · Greater London · United Kingdom

Overview

In this role you drive high‑impact executive and portfolio manager support within Brevan Howard’s Global Desktop Support Team in London. You lead the London desktop engineering group, own EUC transformation programs, and ensure rapid, white-glove support with strict 30‑minute SLAs during trading hours. You balance hands‑on technical leadership with strategic, cross‑functional collaboration to protect trading continuity and P&L. Your credibility with C‑suite stakeholders and your capability to deliver under pressure will shape platform stability and user productivity.

Responsibilities
  • Lead and coach the London-based desktop support engineers
  • Own EUC strategy and execute in London, including Windows 11 platform management
  • Serve as senior escalation point for complex end-user incidents and perform root cause analysis
  • Ensure disciplined incident lifecycle management and service requests in ServiceNow
  • Leverage AI tooling and automation to enhance end-user experience and remediation
  • Collaborate with global Infrastructure heads to align strategy and ensure follow‑the‑sun resilience
  • Represent Technology with authority in the London office and with global Desktop Support
  • Maintain 30‑minute response SLA focus for revenue‑generating stakeholders
  • Drive proactive endpoint health management and proactive problem prevention
  • Balance day‑to‑day delivery with transformation programs in EUC initiatives
Key requirements
  • Min 3 years of hedge fund or front-office desktop support experience
  • VIP/white-glove support experience in hedge funds
  • Strong ServiceNow incident and SLA management
  • ITIL-aligned incident, problem, and change management experience
  • Advanced Microsoft Windows 11 endpoint support and enterprise management
  • Strong Microsoft Intune, AD (GPO) and Microsoft 365 administration
  • VMware vSphere and Horizon expertise
  • Experience with Azure Virtual Desktop (AVD) and session host management
  • Networking fundamentals (WAN/LAN/DNS/DHCP/TCP/IP)
  • Experience supporting Bloomberg Terminal and market data/front-office apps
  • Familiarity with end-user experience monitoring and AI tooling (e.g., Claude)
  • Ability to work with executive stakeholders and maintain discretion
  • Executive credibility and discretion
  • Calm, decisive leadership under pressure
  • Business-first service orientation
  • Windows 11 enterprise management
  • Microsoft Intune
  • Active Directory and GPO management

Reference: WJ-747_30204065

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