Desktop Support Specialist

Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users

Route problems to internal support group

Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge

Administer and provide User Access in various systems

Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

Excellent communication and conversation skills (both verbal and written)

Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

Ability to acquire new information quickly and the willingness to do so at all times

Willingness to embrace the 24/7 work environment

Requirements:

Understanding of the IT environment and readiness to learn new processes and technologies