Desktop Support Technician

Provide technical support for business users across laptops, desktops, smartphones, tablets, printers, and related peripherals
Support end-user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft 365, Adobe applications, and other business software
Provide day-to-day deskside and remote support
Perform inventory management tasks and end-user computer setups
Troubleshoot hardware and software applications in a mixed operating-system environment
Ensure SLAs and world-class support goals are achieved
Deploy hardware using automated provisioning tools such as SCCM and Jamf
Enforce desktop hardware and software standards
Support productivity software such as Microsoft Office and Office 365
Support hardware systems, peripherals, and printers
Maintain standard operating systems, endpoint protection, and hardware destruction standards
Ensure software compliance
Participate in limited travel as required

Requirements

• BS in Computer Science, Engineering, or related technical field with 3+ years related experience
• Strong communication and interpersonal skills
• Ability to work independently and with strong time management skills
• Customer-service orientation
• Consistent work hours
• Experience supporting a global environment preferred
• Solid problem-solving and analytical skills
• Good written and verbal communication skills
• Self-starter who continually develops and broadens their skill set
• Demonstrated technical proficiency through industry certifications
• Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation
• Organization and documentation skills
• Working knowledge of networking topologies, TCP/IP, DNS, DHCP, and wireless
• Experience with Jamf, MS Intune, endpoint protection, Adobe, and MDM
• Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, or Microsoft Specialist are a plus
• Limited travel required

Core Competencies

Demonstrates expertise in providing technical support for a variety of devices and software, ensuring compliance with standards and achieving service level agreements. Proficient in troubleshooting hardware and software issues in a mixed operating-system environment while maintaining strong communication and customer service skills.

Highest-signal resume keywords

• Technical Support
• Microsoft Office
• Jamf
• SCCM
• Networking Topologies

ATS Optimization Keywords

Hard Skills

• Technical Support
• Troubleshooting
• Inventory Management
• Endpoint Protection
• Operating Systems
• Automated Provisioning
• Software Compliance
• Networking Topologies
• TCP/IP
• DNS

Soft Skills

• Communication Skills
• Interpersonal Skills
• Time Management
• Customer-Service Orientation
• Problem-Solving

Certifications & Qualifications

• A+
• ACMT
• MCSA Desktop
• MCSE Desktop
• Microsoft Specialist

Industry Keywords

• Deskside Support
• Remote Support
• Hardware Standards
• Software Standards
• Global Environment

Tools & Technologies

• Microsoft Windows
• MacOS
• Microsoft Teams
• Microsoft 365
• Adobe Applications
• MS Intune
• MDM