Development Support Engineer

Development Support Engineer, Heron Cross, Stoke on Trent, £28,000.00

Employment Type

Full Time, Permanent

Application Start Date

Application End Date

Location

Heron Cross, Stoke on Trent

State/County

Staffordshire

ST4 4LX

Country

United Kingdom

Work Style

On-site

Education

related Qualification / Certification advantageous

Description

RKW Ltd is looking to hire 2 Dev Support Engineers to join our IT team, based in Stoke on Trent.

We’re looking for people with experience of IT Support, covering some or all of; Desktop / Hardware, Software, Apps & Systems. Applications from ambitious Graduates welcome – but previous professional experience is a distinct advantage.

As a business, we focus on the Microsoft Tech Stack, so practical experience of C# / .NET is a benefit.

Key Responsibilities

• Providing Support to our key Business stakeholders, resolving their problems either through corrective action or provision of suitable information or escalating their issues.
• Taking a hand in the monitoring of the company’s automated systems as required to ensure that these are kept running at all times.
• Hardware and Software Maintenance: Install, configure, and maintain computer hardware, operating systems, and software applications. Perform routine system updates and patches.
• End-user Support: Provide technical support and troubleshooting assistance to end-users, ensuring timely resolution for hardware and software related issues.
• Working alongside Senior Devs, learn and help develop our next generation of systems
• Working with our key suppliers and vendors, ensuring that RKW is seen as the preferred business partner through our EDI systems
• Taking part in rota based on-call support after training and check service operating in the evenings and weekends (includes answering and logging calls, escalating where unable to solve and monitoring automated systems to ensure uninterrupted operation during the out of hour’s period).
• Take on some other IT related duties as required.

Required Abilities, Knowledge & Attributes

• Excellent computer skills, you must love all things I.T.
• Excellent communication skills, both written and verbal.
• Flexible and yet organised and structured approach to all aspects of work.
• Knowledge of Office 365
• Knowledge of Windows and MacOS operating systems

Desirable (or a willingness to learn) –

• Java or dot. Net
• MS Dynamics Nav.
• Web or REST API dev
• Power BI, Analysis Services
• Driving Licence / Own Vehicle – to cover site visits

Schedule

• 8.30am-5pm. Monday- Friday, with on-call out of hours and weekends on a rotating basis, post induction / training. (On- call fees are paid)
• Location rotating across sites in Stoke-on-Trent and Stone.
• This rota is subject to change in the future as the needs of the business develops. Out of hours’ support will also be required on a rota system.

Company Benefits

• 25 days' annual leave + bank holidays
• Free parking on all sites
• Staff discount on all our products
• Employee Assistant Program
• Refer a Friend Scheme
• Training and development

RKW is Europe’s leading distributor and manufacturer of small domestic appliances and housewares products. Part of the Sutton Venture Group, RKW was established in 1989 and has grown from strength to strength.

Come and help us to celebrate 35 years of business