DevOps Analyst

As a DevOps Analyst on the NHS programme, you will coordinate DevOps, Agile delivery and IT service management to strengthen service delivery and drive continuous improvement. You’ll own operational processes, governance and performance reporting, collaborating with technical teams and stakeholders to ensure reliable, high-quality services. You’ll identify improvements and support automation to raise DevOps maturity. This hybrid role combines client-site coordination with a supportive, growth-oriented environment that values your ideas and impact.

• competitive salary
• excellent pension
• private healthcare
• share scheme (3.5% + 3.5% matching)
• hybrid working
• opportunities for career growth

• Coordinate delivery activities across Agile and DevOps teams, managing priorities, dependencies, risks and actions
• Facilitate Agile ceremonies (sprint planning, stand-ups, retros, backlog refinement, service reviews)
• Manage ITIL-aligned Incident, Problem, Change and Release Management to maintain SLAs
• Monitor and analyse delivery and operational performance metrics (deployment frequency, lead times, service health, SLA/KPI)
• Support and optimise CI/CD pipeline health, deployment readiness and operational dashboards; escalate risks as needed
• Document and govern runbooks, service documentation, governance records, release logs and audit evidence
• Facilitate post-incident reviews and coordinate follow-up actions to resolve operational challenges
• Innovate and automate to streamline processes and strengthen DevOps maturity
• Engage with cross-functional teams and stakeholders to enable informed decisions and continuous improvement
• Coordinate onboarding, knowledge sharing and ongoing improvement initiatives across delivery teams

• Experience supporting Agile delivery, IT service management or DevOps operations in a technology environment
• Strong organisational and stakeholder management skills; proactive problem-solving and ability to manage competing priorities
• Ability to analyse performance, improve processes and collaborate across teams to deliver outcomes
• Experience coordinating technology delivery, operational support or service management
• Good understanding of ITIL processes (Incident, Problem, Change, Release)
• Experience facilitating Agile ceremonies and sprint planning/backlog management
• Proficiency with Jira and Confluence and ITSM platforms
• Ability to analyse delivery metrics and KPIs and present insights to stakeholders
• Strong documentation, governance, reporting and process management capabilities
• Excellent communication, organisation and stakeholder engagement skills
• Proven ability to manage competing priorities and work independently
• Experience collaborating with cross-functional teams
• ITIL 4 Foundation and Agile Fundamentals certification or equivalent experience

• Collaboration
• Communication
• Stakeholder management
• ITIL processes and governance
• Agile delivery
• Jira