DevOps – IT Support Specialist

• Contribute to and maintain CI/CD pipelines using GitLab CI/CD across Azure and AWS environments.
• Provision and manage cloud infrastructure on Azure and AWS using Infrastructure-as-Code.
• Serve as the primary IT support contact for Canadian employees.
• Manage and troubleshoot on-premises networking infrastructure.

Requirements

• Bachelor's degree in computer science, Information Technology, Networking, or a related field (or equivalent experience).
• 3-6 years of experience spanning DevOps/cloud infrastructure and IT support or systems administration.
• Demonstrable experience on both Microsoft Azure and Amazon Web Services in a production environment.
• Proven track record in an IT support or user-facing technical role, with a strong focus on Windows environments, Microsoft 365, and device troubleshooting.
• Cloud certifications: Azure (AZ-104, AZ-400, AZ-305) and/or AWS (SAA-C03, DVA-C02, SysOps).

Core Competencies

Demonstrates expertise in managing cloud infrastructure on Azure and AWS, with a strong focus on CI/CD pipelines and IT support. Proficient in troubleshooting Windows environments and device management, complemented by relevant cloud certifications.

Highest-signal resume keywords

• CI/CD Pipeline Management
• Microsoft Azure
• Amazon Web Services
• IT Support
• Cloud Certifications

ATS Optimization Keywords

Hard Skills

• Infrastructure-as-Code
• Networking Troubleshooting
• Windows Environments
• Device Troubleshooting
• GitLab CI/CD

Certifications & Qualifications

• Azure AZ-104
• Azure AZ-400
• Azure AZ-305
• AWS SAA-C03
• AWS DVA-C02
• AWS SysOps

Industry Keywords

• Cloud Infrastructure
• DevOps
• IT Support
• Systems Administration

Tools & Technologies

• Microsoft 365
• Azure DevOps
• AWS Management Console