Digital and IT Analyst

Position Title: IT Technical Analyst

Contract Type: Permanent (Onsite or Hybrid)

Location: Loughborough, Stevenage, or Shepshed, UK

Note: Active SC Clearance required

Role Summary

IT Technical Analyst Provides Tier 1/2 hardware, software, and infrastructure support across regional sites. Balances daily desk-side IT support with hands‑on involvement in infrastructure maintenance, procurement, and Agile-driven IT projects.

Key Responsibilities

• User Support: Deliver desk-side help desk support, resolve tickets (ServiceNow), and create end‑user training materials.
• Systems & Infrastructure: Maintain PCs, servers, networks (LAN/WAN), Active Directory, backups, and air‑gapped systems.
• Compliance & Procurement: Own site KPIs, handle hardware/software procurement, and maintain security controls (SOX, Cyber Essentials, CMMC).
• Operations: Join on‑call rotations and apply continuous improvement methods to reduce costs and boost efficiency.

Requirements

• Experience: 2+ years in IT support or infrastructure administration.
• Education: Bachelor's degree in Computer Science, IT, or equivalent experience.
• Technical Skills: Windows OS, Active Directory, MS Office, ITSM tools (ServiceNow), hardware repair, and basic networking/security.
• Core Traits: Strong troubleshooting, customer service mindset, clear communication, and process compliance.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.