Digital Asset Application Support Analyst

Support cryptocurrency platforms at National Bank using incident management and blockchain knowledge in a hybrid work environment with flexible scheduling.

As a Technical Chief Application Support Analyst, you provide Level 1/2 operational and technical support for institutional digital-asset workflows. You support trading, custody, settlement, treasury, reconciliation, and smart-contract activity across production services. Your work helps investigate incidents and escalate complex issues.

Key Responsibilities:

• Act as first contact for platform incidents and user inquiries
• Monitor trading, custody, settlement, and blockchain-processing services
• Record, prioritize, and track incidents in service-management systems
• Investigate errors, failed processes, transactions, and data discrepancies
• Escalate incidents according to severity, risk, and service requirements

Requirements:

• Diploma or degree in technology, finance, accounting, or related discipline
• One to three years of relevant technical or operational experience
• Practical knowledge of cryptocurrencies, wallets, blockchain, and smart contracts
• Windows or Linux application support, monitoring, and log analysis experience
• SQL, APIs, JSON, webhooks, and incident-management tool proficiency

Apply your blockchain, SQL, incident-management, and digital-asset support expertise to National Bank’s institutional platforms.