Digital Banking Member Advisor

Help Affinity members navigate digital banking with informed financial advice and responsive service across online channels and devices. This is a Contact Centre position.

As a Member Advisor, you will support members through phone, web chat, and live video. You will offer financial advice serving their best interests and recommend technological solutions using Affinity’s digital banking tools. You will also complete transactions and resolve banking problems.

Key Responsibilities:

• Offer technological solutions through digital banking tools
• Support members across phone, web chat, and live video
• Complete member transactions with outstanding service
• Provide financial advice for members’ best interests
• Prevent and solve banking problems for members

Requirements:

• Experience with online services, mobile applications, smartphones, and tablets
• Intermediate knowledge of Affinity Credit Union products and services
• Member-centric advice across financial products and services
• Post-secondary diploma or degree in a related field
• Equivalent education and experience combination accepted

Use digital channels, financial product knowledge, and member-focused advice to deliver Affinity’s Contact Centre banking support.