Digital Booking System / Web App Business Analyst - FTC

We are seeking an experienced Digital Business Analyst to join one of our major hospitality clients on an initial 12-month FTC, with the intention for the role to become permanent. This is a digital-focused BA position working across customer-facing platforms and initiatives. Strong experience across web applications and online booking/reservation journeys is particularly important for this role.

What we're looking for:

• Strong experience as a Digital Business Analyst , particularly across web applications and booking/reservation platforms


• Experience delivering customer-facing digital products and journeys


• Understanding of integrations, APIs and customer data


• Strong requirements gathering, process mapping and workshop facilitation skills


• Experience working with Product teams, technology teams and third-party vendors


• Comfortable working across multiple initiatives within Agile or hybrid environments


• Previous experience within Retail, Hospitality, Restaurants, Wellness or Fitness is essential

Location & Contract

This is an initial 12-month FTC , with the client looking for the position to become permanent.

You must be able to travel to Burton upon Trent once per week , so please ensure this is a realistic commute before applying.

Please note: Due to the specific requirements of this position, we can only consider candidates with relevant digital experience alongside a background in Retail, Hospitality, Restaurants, Wellness or Fitness. Applications without this experience will unfortunately not be progressed.