Digital Business Analyst

About us

It's an important time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we're shaping the future of tertiary education for a global, technology-driven economy - rooted in London.

Professional and technical education has been central to LSBU Group's mission since our founding in 1892. Today, as London's first integrated tertiary education group, we continue to lead the way on learner-centred, skills-focused education.

Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do.

Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers - united in our mission: to challenge social and economic inequalities through applied education, insight and partnership.

We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society.

Our new strategy, Connecting , sets out a bold, ambitious vision for LSBU Group and it's developed in collaboration with colleagues, student groups, partners and stakeholders.

Focused on delivering good jobs for all our learners, we are proud to be employer and skills led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.

Working for us

Turning passion into purpose

Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society.

To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference.

At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution.

You will be part of a great team, turning your passion into purpose.

The role

Are you an experienced Business Analyst who can turn complex organisational problems into clear, evidence-based requirements and practical improvements?

LSBU is seeking an accomplished Business Analyst to join our Digital team. You will work across services and technology initiatives, helping colleagues understand current processes, define future needs, and translate business outcomes into requirements that delivery teams can act upon.

Working with senior stakeholders, service owners, technical specialists, suppliers and project teams, you will lead discovery and analysis activities from initial problem definition through implementation and benefits realisation. You will bring structure to ambiguity, challenge assumptions constructively, and ensure that proposed changes are grounded in user needs, operational evidence, and measurable value.

What you will do:

• Lead discovery, requirements, elicitation and analysis across complex, cross-functional change initiatives.
• Map and critically assess current processes, data, systems, pain points and controls, then design clear future-state options.
• Produce high-quality analysis outputs, including problem statements, process maps, user journeys, business requirements, user stories, acceptance criteria, options, appraisals and benefits measures.
• Facilitate workshops and interviews with stakeholders at all levels, resolving conflicting needs, and building shared understanding.
• Work closely with product, project, technical, data and service teams to ensure requirements are understood, traceable, testable, and aligned to business outcomes.
• Support prioritisation, solution evaluation, testing, readiness, implementation, and post-change review.
• Advocate proportionate use of automation, Microsoft 365 and AI where these can demonstrably improve services, while keeping user needs and business value at the centre.
• Manage the digital teams Jira roadmap

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

The closing date for applications is Wednesday 7th October pm

Interview/assessment - week commencing 19th October 2026

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU's staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

This role is not eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack.

We reserve the right to close the vacancy early, should we receive sufficient applications.