Digital Business Analyst

Digital Business Analyst

Pret here! We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Digital is how we stay close to customers between visits, keep shops running smoothly and keep growing the right way. This role turns shop-floor reality and customer behaviour into clear decisions so our app, web and loyalty experiences actually help people grab a Pret they love - faster, fresher and kinder.

What you'll get done

• Map end-to-end digital journeys (app, web, Club Pret, click & collect) against real shop operations so every change reduces friction for customers and teams.
• Turn analytics, mystery-shopper feedback and shop insights into prioritised requirements that product and tech can build without guesswork.
• Partner with shop leaders and support-centre teams to test digital features in live shops and measure impact on speed, waste and customer joy within 90 days of launch.
• Keep stakeholders aligned with simple, honest updates so we never stand still - decisions happen in days, not months.
• Spot and close gaps between digital promises and in-shop delivery so we do the right thing for customers, teams and the Pret Foundation.
• Build reusable process and data views that help future digital work scale across 20+ countries without extra complexity.

Environment & resources

You'll sit in our London Support Centre with Digital Product, Tech, Shop Operations and Customer teams. You'll have access to analytics tools, shop-visit time, product backlog support and a culture that already promotes 20% of support-centre people from the shop floor (including our CEO). You report into Digital Product leadership.

Essential qualifications

• You've translated messy operational or customer problems into clear, testable digital requirements that shipped and improved a live metric.
• You're comfortable in shops and with data - you can spend a morning behind the counter then afternoon in dashboards and still speak both languages.
• You write and facilitate so mixed teams (shop, tech, marketing) leave meetings knowing exactly what happens next.
• You care about standards, waste and kindness as much as conversion - Pret values aren't posters to you.
• Retail, hospitality or multi-site digital experience is a plus; curiosity and pace matter more than a specific tool list.

Why this role, why Pret

• Real shops, real kitchens, real impact - your work lands in 750+ locations, not a slide deck.
• 80%+ of managers started on the shop floor; we fund growth, apprenticeships and internal moves.
• Club Pret, organic coffee and The Pret Foundation give purpose beyond the next sprint.
• Happy teams, amazing standards, never standing still, doing the right thing - lived every day.

Everyone is welcome. Tell us what you need so the process works for you. We'd love to get to know you.