Digital Operations - Network Analyst

At Suncor, we produce and provide energy.

When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

As a Network Analyst, you will be part of a multi-tiered support team responsible for monitoring, maintaining, and optimizing Suncor's private LTE (pLTE), Wi-Fi, and wired networks. You will work from the Industrial Network Operations Center (INOC) and collaborate with Tier 1-3 analysts, field support teams, and vendors to ensure high availability and performance of our connectivity services.

What we offer:

We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we're dedicated to your development

Minimum Qualifications

• Three+ years of experience in network operations or IT infrastructure support
• Familiarity with ITIL service management practices
• Experience with wireless technologies (pLTE, Wi-Fi), SIM management, and ServiceNow
• Experience in industrial or operational technology (OT) environments
• Knowledge of Nokia, Cisco, or Rajant network systems

Don't have all the qualifications listed? That's ok! Apply anyway. We acknowledge the value of transferable skills.

Key Responsibilities

• Monitor network health and alarms across pLTE, Wi-Fi, and wired infrastructure
• Perform triage, troubleshooting, and resolution of incidents and service requests
• Administer and manage SIM cards, including provisioning, activation
• Conduct regular health checks and lifecycle monitoring of network components
• Escalate complex issues to Tier 2/3 analysts or vendors as needed
• Maintain accurate documentation and support reporting for operational metrics
• Participate in disaster recovery planning, firmware patching, and upgrade roadmaps
• Support onboarding of new services and infrastructure to the network

Location

• You will work out of our Base Plant Mine in Fort McMurray, Alberta
• Shift-based or rotational schedule may apply depending on operational needs
• To learn more about living and working in Fort McMurray, click here

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.

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