Digital Product Owner - Digital Help & AI

In this role you will own and shape the Digital Help & AI experience across Barclays' mobile banking app and digital channels. You will collaborate with product teams to deliver AI-enabled enhancements that improve customer journeys. You will balance user needs with risk, regulatory, and technical constraints while guiding cross-functional workstreams from discovery to delivery. You drive measurable impact through user-centric design and data-driven iteration, contributing to Barclays' digital transformation and competitive edge.

• Conduct market and customer research to identify needs, pain points, and trends to inform new products and diversification opportunities.
• Collaborate with marketing, sales, technology, engineers, designers and other stakeholders to generate innovative product ideas and prototypes.
• Develop concepts and specifications covering features, target market, UI, technical specs, and potential revenue models.
• Assess technical feasibility, legal compliance, and risk for new product development and launches.
• Monitor market trends and collect feedback from prototypes and beta programs to refine products before launch.
• Manage comprehensive launch plans and technical deployments, including rollout timelines, marketing, training, and communications.
• Track metrics (adoption, usage, customer satisfaction, revenue) to evaluate performance against goals.

• Product Management & Product Ownership: ability to identify customer needs, prioritize problems, and own products from discovery to delivery.
• Customer-Centric Mindset: translate insights into effective product solutions.
• Cross-Functional Collaboration: work with engineers, designers, analysts, and stakeholders to deliver outcomes.
• Risk & Control Awareness: embed risk, control, compliance, and resilience into product development and delivery.
• AI Knowledge (valued): understanding of Generative AI and Agentic AI and related governance and risk considerations.
• Financial Services Experience (valued): familiarity with regulatory, risk, and customer environments.

• collaboration
• communication
• problem-solving
• Generative AI
• Agentic AI
• Product management