Digital Technology Assistant

Salary: Competitive Salary - Depending on experience, skills and qualifications

We are looking for a motivated and customer-focused Digital Technology Assistant to join our team, providing day-to-day digital technology support to colleagues across Princebuild and helping to keep our systems, equipment, and technology running smoothly.

This role offers the opportunity to develop your career in a supportive and varied environment, where you will work with people across the business, gain experience across a wide range of systems and technology and be trusted to make a real difference.

We are looking for someone who communicates clearly, enjoys helping others, takes ownership of problems and has a practical, solutions-focused approach. You will be organised, willing to learn and committed to providing a friendly and reliable service while reflecting our values in everything you do.

At Princebuild, we are proud to be a family business built on the values of Building, Sharing, and Caring. These values are at the heart of everything we do and shape how we work with our colleagues, clients, and communities.

What We Offer

We believe in recognising and rewarding great work. Our benefits include:

• Company vehicle with fuel card or allowance
• Corporate clothing
• Employee profit share scheme
• 21 days' holiday plus bank holidays, increasing after 2 years' continuous service
• Early finish on Fridays
• Health and wellbeing support, including access to qualified Mental Health First Aiders
• Positive working culture supported by the Princebuild Founders Trust and Princebuild Foundation, helping local community projects
• Ongoing training, development, and clear career progression opportunities
• An inclusive employer, accredited by Investors in People and Positive About Disabled People
• Regular social events and charity initiatives throughout the year

Job Description

What You’ll Be Doing

Reporting to an Executive Manager, the Digital Technology Assistant will provide day-to-day IT support to employees across Princebuild, helping to ensure our systems, equipment and technology work effectively and support the needs of the business.

You will work closely with colleagues across the Group, providing friendly and practical support, resolving IT issues, maintaining equipment and assisting with the management of our IT systems. You will also support the wider Digital Technology, Communications and Marketing function where required.

This is a key supporting role within the team, contributing to strong communication, collaboration and a culture built on Building, Sharing, and Caring throughout Princebuild.

Key Responsibilities

• Provide first-line IT support to employees across Princebuild and the wider Group, responding to queries by phone, email, Teams or in person.
• Troubleshoot common issues with computers, laptops, monitors, printers, mobile phones and other IT equipment.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive and SharePoint.
• Help resolve login, password, account and access issues, escalating more complex technical problems to the IT Manager or external IT provider where required.
• Keep users updated on outstanding IT issues and support requests, ensuring a friendly and responsive service.
• Provide IT support across all Princebuild branch locations, including support for employees working remotely or from construction sites.
• Assist with setting up IT equipment for new employees, offices, projects and temporary locations.
• Assist with connectivity, printers, meeting room equipment, Teams conferencing and other basic site technology.
• Assist with Microsoft 365 administration, including maintaining distribution lists, shared mailboxes and user access.
• Assist with routine system updates, software updates and user access reviews, ensuring devices are maintained and kept secure.
• Support IT security by helping to identify and report suspicious emails, phishing attempts and other potential security concerns.
• Maintain accurate records of IT requests, issues and equipment issued to employees.
• Keep IT stores and equipment organised and assist with the management of IT assets.
• Carry out regular IT audits and checks,