Digital Workplace Analyst

In this role you enable secure, reliable digital tools for ENGIE UK employees, supporting a hybrid workforce. You will partner with teams to resolve incidents, deploy end-user technologies, and drive improvements to the digital workplace. You help manage devices and services across Windows 11, M365, and Intune, ensuring smooth collaboration and secure access. Your work directly supports cross‑site projects and technology rollouts that contribute to a cleaner energy future. This is a hands-on, advisory role in a collaborative, change‑oriented environment.

• competitive salary
• career progression
• varied end-user computing work
• friendly collaborative team
• flexible working
• continuous learning opportunities

• Provide high-quality remote and on-site technical support across ENGIE UK
• Resolve incidents and service requests within agreed timeframes
• Diagnose and fix complex issues across Windows 11, Microsoft 365, mobile devices and collaboration tools
• Support audio-visual systems and meeting room technology
• Manage endpoint platforms including Microsoft Intune
• Handle device setup, compliance checks, software deployment and asset retirement
• Keep accurate records of hardware assets and device configurations
• Meet operational, financial and governance requirements through good data management
• Build strong relationships with colleagues across the business
• Act as a trusted advisor, turning needs into practical technology solutions
• Review recurring issues and user feedback to find patterns
• Suggest and deliver service improvements that make work easier for everyone
• Support technology rollouts and projects through testing, documentation and clear communication

• strong knowledge of Windows 11, Microsoft 365, Active Directory and Exchange Online
• experience with Microsoft Intune and endpoint management
• understand device lifecycle management across Windows, Android and iOS
• knowledge of IT service management and continuous improvement
• familiar with hardware asset tracking and configuration management
• understand basic cyber security principles for end-user environments
• excellent customer service and relationship-building
• strong problem-solving and root-cause analysis
• initiative, ownership, and ability to balance priorities
• clear written and spoken English

• customer-focused
• problem solving
• initiative
• Windows 11
• Microsoft 365
• Active Directory