Digital Workplace Team Lead

Overview

We’re looking for a hands-on Digital Workplace Support Team Lead to take charge of the end-user IT support function. You’ll manage a talented team that keeps people connected, productive, and supported.

Responsibilities

• Leading and inspiring a Digital Workplace Support Team to deliver an exceptional end-user experience.
• Ensuring laptops, mobiles, collaboration tools, and meeting room tech all just work when people need them.
• Driving upgrades, patching, and improvements across desktop and device management platforms.
• Partnering with Service Desk and wider Tech teams to boost first-time fix rates and streamline processes.
• Rolling up your sleeves to provide technical expertise when it matters most.
• Training, mentoring, and sharing knowledge to build a stronger, smarter team.

Experience

• Experience leading a desktop or digital workplace support team.
• Great communication skills—able to explain technical stuff in plain English.
• Strong background in Windows 10/11, Office 365, networking, and hardware support.
• Bonus points for Mac OS, Apple devices, AV systems, and mobile device management (iOS/Android).
• Knowledge of patching tools (SCCM, JAMF, VMware) and ITIL practices.
• A proactive mindset—you spot opportunities to make things smoother, faster, and better.

Why you’ll love it here

• Impact: You’ll shape how the whole business experiences IT.
• Variety: From laptops to AV systems, no two days are the same.
• Growth: A chance to develop your leadership skills and expand your technical expertise.
• Culture: A supportive, collaborative tech team where your ideas are valued.

Note: If you’re ready to lead a team, solve problems that matter, and keep the digital workplace running at its best — apply now to help build the workplace of the future.