Director, Deployment Operations

Director, Deployment Operations

Level: M4 | Proficient

Location: Ottawa, ON | Hybrid

Reports To: Victoria Wnek, VP, Operations

Type: Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most . We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 35,000 locations across 60+ countries - including brands like McDonald's and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We've been recognized by Deloitte's Fast 50 and Fast 500, Business Intelligence Group, and as one of Ottawa's Best Places to Work. And we're just getting started!

The Role

As Director, Deployment Operations , you'll own Solink's end-to-end sales-to-deployment operating model, from the moment a deal closes to the point a customer is live, supported and generating recurring revenue. Our Deployment function has grown in scale, complexity and strategic importance, and this role exists to lead it into its next chapter.

You’ll lead a team across three focus areas: Deployment Execution, Optimization & Automation, and Operations Enablement. You'll be accountable for the overall function and driving major automation and process-improvement initiatives and partnering with senior leaders across the organization to improve planning, quality, scalability and accountability.

This is an opportunity for an operations leader who's energized by building systems that scale, raising the bar on execution and connecting operational performance directly to ARR growth.

What You’ll Do

• Own the sales-to-deployment operating model: Define and continuously improve how work flows from Sales through Deployment to Support, including handoffs, planning, capacity, quality standards and accountability at every stage.
• Lead and develop a high-performing leadership team: Lead Managers across Deployment Execution, Optimization & Automation, and Enablement & Cross-Functional. Set clear goals, coach for growth and build a leadership bench that can scale with the business.
• Drive operational transformation: Lead major automation, tooling and process-improvement initiatives that increase throughput, reduce cycle time and improve the customer deployment experience.
• Deliver on ARR: Ensure deployments are executed on time and at quality so that contracted revenue converts to recurring revenue predictably. Own the metrics, forecasting and reporting that connect operations to financial outcomes.
• Partner across the organization: Work closely with senior leaders in Sales, Customer Success, Support, Product and Finance to align on planning, resolve cross‑functional friction and make Deployment a strategic lever for the business.
• Establish governance and operational rigour: Set the standards, SOPs, KPIs and reporting cadence that give leadership clear visibility into deployment health, capacity and risk.
• Oversee partner and field strategy: Guide how Solink works with installation partners and field resources, including partner enablement, performance management and relationship health.
• Serve as the senior escalation point: Own resolution of high-impact customer and operational escalations, and turn recurring issues into systemic fixes.

Role Expectations

In this role, you'll be expected to:

• Set the vision and multi-quarter roadmap for the Deployment function and translate it into clear priorities for your managers.
• Operate with a high degree of autonomy, making decisions that shape how the function runs and how it interacts with the rest of the business.
• Influence senior stakeholders across functions, building alignment on shared goals, processes and trade‑offs.
• Balance near-term delivery with long-term investment in automation, tooling and scalability.
• Build a culture of ownership, quality and continuous improvement across the Deployment team.

What success looks like:

• Deployment cycle times, on‑time delivery and quality metrics improve measurably, and ARR from new deals is realized faster and more predictably.
• Key automation and process‑improvement initiatives are delivered, reducing manual effort and allowing the function to scale without proportional headcount growth.
• Sales, Deployment, S