Director of Customer Operations: Cloud Services Leader

Ericsson Canada Inc. is seeking a Director of Customer Operations to lead end-to-end operational excellence across Cloud Software & Services engagements in Canada.

This CFR role focuses on fulfillment through the sale and delivery lifecycle, partnering with sales, delivery, PMO, product and business operations to drive predictable outcomes and profitability. The role requires executive-level communication, strategic leadership, and a proven ability to balance quality, speed, and financial