Director of IT Operations & Projects

Thorens Inc. is seeking a System Administrator (Infra) to own client accounts through the full lifecycle, manage tickets, and oversee datacenter operations in a hybrid Montreal/remote setting.

You will coordinate onboarding, scoping, and technical reviews, translating requirements into actionable work orders and ensuring SLA adherence. The role demands hands-on hardware, ITSM tooling, and cross-functional collaboration to prevent gaps between technical and commercial teams, while guiding junior