IT & Software

Director of Technical Support Operations (Remote)

Acestack

Quebec · Capitale Nationale · Canada

SWTCH Energy is seeking a Director, Technical Customer Support to lead the remote Tier 1 and Tier 2 organization. You will drive operational excellence, SLAs, and metrics across a distributed team while partnering with Engineering, Product, and Customer Success to resolve issues.

You will shape scalable processes, hire and mentor talent, and use data to improve customer outcomes as SWTCH scales globally in the EV and IoT sectors.

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Reference: WJ-3875_13352889

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