Documentation Knowledge Management Co-op

Apply knowledge management, process improvement, and SharePoint skills as a hybrid Documentation and Knowledge Management Co-op Student at Manulife. Help employees find accurate information faster.

Working alongside a Documentation Specialist, you will support Manulife’s document portal and employee experience. This co-op provides hands-on experience with content management, process documentation, SharePoint, and large-scale business improvement initiatives. You will contribute to stronger knowledge sharing and operational excellence across the business.

Key Responsibilities:

• Review, organize, and maintain operational documentation
• Enhance the document portal through cleanup and standardization
• Support document migration and platform transition testing
• Audit content for outdated, duplicate, or missing information
• Gather feedback from business partners and subject matter experts

Requirements:

• Enrollment in a related post-secondary co-op program
• Strong writing, organization, and attention-to-detail skills
• Microsoft 365 experience, including Word, Excel, Teams, and SharePoint
• Ability to manage priorities independently and collaboratively
• Interest in knowledge or content management

Bring SharePoint, documentation, and analytical skills to help Manulife improve information access, content quality, and knowledge sharing.