Donor Experience Service Design Lead

Canadian Blood Services is seeking a Temporary Full-time Lead, Service Designer – Donor Experience to join our Insights & Donor Experience team in Toronto or Ottawa. You will shape end-to-end donor experiences by translating strategy into usable designs and coordinating improvement pilots.

Leverage your design thinking, journey mapping, and stakeholder facilitation skills to drive data-informed improvements across operations, technology, and frontline teams in a fast-paced, collaborative