Doors engineer, Technical support
KONE
Overview
As a Doors Technical Engineer, you will be the expert resolving complex issues on industrial and pedestrian doors, supporting Doors engineers across the UK, and ensuring safety and quality compliance. You’ll join the Global Technical Help Desk from our Nottingham base, contributing to maintenance and modernisation projects and knowledge sharing. You’ll lead root-cause analysis, training, and safety reporting to drive reliable, safe door operations. This role blends hands-on technical coaching with process adherence in a collaborative, safety-first environment.
Pay / Benefits- Excellent salary
- Company car
- Pension Scheme
- Employee Assistance Programme
- KONE Healthcare plan
- Dental plan
- Provide remote and on-site technical support to Doors engineers and identify root causes
- Log cases in the Technical Helpdesk system and route to experts as needed
- Deliver training to Doors engineers during site visits and at training centers
- Assess maintainability (spare parts, documentation, maintenance needs) before tenders
- Create and manage knowledge base articles
- Propose packaged service repairs to improve reliability and safety
- Identify root causes proactively and implement corrective actions per KDB processes
- Ensure compliance with KDB safety standards and customer safety rules; report safety concerns
- Stop installations or door operations if safety hazards are detected
- Strong technical knowledge of pedestrian and industrial doors, gates and barriers
- Excellent health and safety knowledge
- ADSA and DHF qualified
- CSCS certification
- Strong customer skills
- Collaborative team player
- Excellent problem solving and communication skills
- Full, clean UK driving licence
- Willingness to travel across the UK
- Proficient IT skills
- Customer-focused
- Collaborative
- Problem solving
- Technical support for doors and barriers
- Root-cause analysis
- Knowledge management
Reference: WJ-747_30139109