Dynamic IT Support & Service Desk Engineer

AWD Online seeks an IT Support Engineer / Service Desk Analyst to deliver hands‑on technical support that keeps colleagues connected, productive and secure. You’ll handle 1st/2nd line incidents, manage queues, and support service transitions across hardware, software and infrastructure.

Based in Birkenhead, this full‑time, office‑based role requires ITIL accreditation or willingness to study, experience with Windows incidents, and strong customer service within a Service Management Framework.