IT & Software

Dynamics 365 Contact Centre Architect — AI & Omnichannel

TXP

London · England · United Kingdom

TXP is seeking a Dynamics 365 Contact Centre Technical Consultant / Technical Architect to design and deliver complex customer engagement solutions across the Microsoft stack. Expect hands-on work in D365 Contact Centre, Customer Service, Omnichannel and AI-enabled channels.

You will lead end-to-end architecture, integration patterns and governance, coordinating with business and technical stakeholders to ensure scalable, secure and high-performing solutions across telephony, chat and voice

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Reference: WJ-766_22702583

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