Dynamics 365 Contact Centre Functional Developer (Contract)

Civic Recruitment Limited has a 4-5 month contract for a Functional Developer specializing in Dynamics 365 Customer Service and Contact Centre. The role will configure, deploy, and support CRM and contact centre solutions, with a focus on omnichannel customer service enhancements and telephony integrations in a Local Authority setting.

Responsibilities include configuring and maintaining Dynamics 365 CS/CC, implementing case management workflows, and developing Power Platform components.