Dynamics 365 CRM Lead

At e-STORAGE, you’re more than just an employee—you’re part of a team that values your ideas, your background, and your unique perspective.

Responsibilities

• We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.
• Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America
• Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization
• Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope
• Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions
• Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement
• Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies
• Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination
• Develop core enablement artifacts such as training materials, process documentation, and user training support
• Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs
• Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues

Requirements

• Educational background in Information Technology, or a related discipline
• At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRM
• Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)
• At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics tools
• Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping
• Experience building integrations/interfaces with other systems using APIs
• Strong communication and stakeholder management skills (able to translate business needs into system configuration)
• Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies
• e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans.
• This is a current vacancy, and we are actively hiring for this position.
• The right mix of education, experience, and skills for the role.
• Great communication, teamwork, and problem-solving abilities.
• A true commitment to safety, ethics, and sustainability.

Benefits

• We offer a competitive salary, performance bonuses, and a comprehensive benefits package—including health coverage, retirement plans, paid time off, and more.
• #CSeSTORAGE