Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking

Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking

London, United Kingdom | Posted on 08/12/2026

Dynamics 365 Customer Service — Architect / SeniorDeveloper / Techno-Functional / Consultant — Corporate & InstitutionalBanking

Build the service platform that a global corporate &institutional bank runs its client servicing on — Dynamics 365 CustomerService, wired into the systems that actually move money.

The role

A leading international bank is scaling its MicrosoftDynamics 365 Customer Service platform across Corporate & InstitutionalBanking. This is a hands-on delivery seat on a live programme — casemanagement, SLAs and omnichannel servicing on one side, real integration intotelephony, payments and account systems on the other. You will work close tothe business, not three layers removed from it.

• CRM / D365 Solution Architect — own theend-to-end Dynamics 365 Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate.
  
• Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration.
  
• Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements-to-solution.
  
• Integration Engineer — Azure IntegrationServices (Logic Apps, Service Bus, API Management, Functions) connectingD365 to the bank's service estate.
  

What you'll do.....

• Design and configureDynamics 365 Customer Service: case management, SLAs, queues, routing,omnichannel, knowledge, Dataverse data model.
  
• Integrate D365 into thewider estate using Azure Integration Services: Logic Apps, Service Bus,API Management, Functions, REST/APIs.
  
• Wire the platform totelephony/CTI, payments and account systems, and identity providers.
  
• Work in Agile deliveryalongside the bank's product, engineering and business teams.
  

Requirements

Must have....

• Service integration experience — AzureIntegration Services (Logic Apps, Service Bus, API Management, Functions)and REST/APIs; integrating D365 to external systems.
  

Nice to have....

• Banking orfinancial-services domain (corporate / institutional / wholesale).
  
• Copilot / agenticservice in D365.
  
• Payments standardsawareness (ISO 20022 / CBPR+).