Dynamics 365 Engineer

D365 Engineer - Permanent - London (Hybrid) - Competitive Salary

A fantastic opportunity has arisen for a D365 Engineer to join a global law firm based in London.

Key Responsibilities

• Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM.
• Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio.
• Manage environment life cycles and establish best practice across security, integrations, data models and Application Lifecycle Management (ALM).
• Own the technical roadmap covering upgrades, releases, capacity, licensing and technical debt.
• Provide technical direction to developers, reviewing designs, resolving complex issues and ensuring scalable solutions.
• Govern the effective use of Power Platform and develop Microsoft platform capability across the wider applications team.
• Manage D365 delivery partners and engagement with Microsoft, translating platform developments into practical recommendations.
• Support D365 incident resolution, release readiness and continuous improvement.

Key Experience

• Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement.
• Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable.
• Strong understanding of D365 architecture, data and security models, integration patterns and ALM.
• Experience setting technical direction, reviewing designs and supporting developers.
• Experience working with Microsoft delivery partners, with knowledge of platform governance, licensing and security.
• Strong communication skills with the ability to translate technical concepts and trade-offs for non-technical stakeholders.
• Microsoft certifications such as PL-600, MB-230, MB-210 or equivalent are desirable.
• Service Desk/second-line Microsoft platform support experience is desirable.
• Exposure to Azure integration services, Microsoft Fabric, Foundry, Copilot or Customer Insights is advantageous.
• Legal or wider professional services experience is desirable.