Dynamics 365 Sales & Service Solution Engineer

In this pre-sales role, you help drive Microsoft’s Dynamics 365 sales and service solutions by shaping the customer’s design and proving value through tailored demonstrations. You collaborate with the account team to uncover business challenges, create value-driven solution strategies, and secure the customer’s endorsement of the proposed design. You work with partners and the Customer Success Unit to align deployment plans and success KPIs, influencing both technical and business outcomes. This role offers cross-functional impact at scale with a focus on transformation and competitive differentiation.

• Advance qualified pipeline by demonstrating capabilities and securing the customer’s solution design endorsement
• Land solution envisioning sessions and business value assessments with the account team
• Deliver customer-centric demonstrations based on workload expertise and connect with key decision makers
• Address architecture considerations and handling competitive objections
• Assist in formalizing the customer proposal and licensing discussions
• Collaborate with Partners and Customer Success to align deployment plans and KPIs
• Lead discovery sessions to identify business challenges and win themes with business value

• Bachelor's Degree in CS, IT, or related field OR technical pre-sales/consulting experience
• Experience with Microsoft Dynamics, Salesforce, ServiceNow, or similar enterprise CRM platform focused on customer service, CX, contact centre, or marketing
• Experience in pre-sales/solutions engineering or related customer-facing technical role; strong Dynamics experience in relevant areas

• strong communication with executive audiences
• collaboration across cross-functional teams
• business value storytelling
• Solution architecture
• Demonstration design and delivery
• Value-based selling