E-Cloud/EHR Software Support

Salary: $72,000 - 112,000 per year

• High school education or higher, or at least five years of related industry experience in place of a degree.
• E-Thomas experience is preferred; familiarity with EHR/EMR systems, training, project management, and medical billing is sought.
• Able to sit and view computer screens for extended periods, and occasionally stand, walk, stoop, kneel, or crouch.
• Able to commute to or relocate to Warren, Michigan, before starting work.

• Deliver customer service and support to Genius Solutions, Inc. clients, troubleshoot E-Cloud and EHR issues, aim for first-call resolution, and escalate issues when needed.
• Make and return client calls, research reported problems, and assist clients with resolving them.
• Test and recreate reported issues; prepare program change requests for enhancements, technical errors, and industry-mandated changes.
• Train new employees and VARs on company software, and provide on-site and online software training.
• Conduct product seminars and webinars, live or recorded, covering features and changes.
• Create and maintain instruction and reference manuals, and document program changes.
• Securely facilitate the transfer of client files between clients and Genius Solutions or other entities.
• Record activities in the appropriate company call-log system.
• Attend internal meetings and training, stay current on industry changes, and learn about company products.
• Assist coworkers and report to work promptly according to the assigned schedule.

• Cloud
• Support

More:

We offer a full-time, nonexempt, in-person role based at one location in Warren, Michigan, with a schedule of five days and 40 hours per week. Work is performed in a typical indoor office environment; shifts and overtime may be required as needed. Benefits include a 401(k), dental, health, life, and vision insurance, an employee assistance program, employee discounts, flexible spending and health savings accounts, paid time off, and professional development assistance.

last updated 43 week of 2026