Edge Cloud Technical Support Engineer

Fastly’s edge cloud platform needs a technical support engineer who can explain internet traffic and solve customer configuration issues.

As a Tier I Customer Support Engineer, you will help customers succeed across delivery and Compute platforms. The work centers on VCL, cache behavior, HTTP, TLS, DNS, Fastly Control Panel guidance, and clear issue triage. You will learn the complete support lifecycle while working with senior engineers and Engineering.

Key Responsibilities:

• Explain edge architecture and troubleshooting methods to customers
• Review configurations, cache metrics, headers, TLS, and DNS
• Support users, domains, permissions, dashboards, APIs, and CLI
• Identify urgent or widespread issues and engage incident response
• Share learning through customer education and documentation contributions

Requirements:

• Two to four years of technical, systems, or network-focused support
• Ability to explain webpage delivery using HTTP/S and TCP/IP
• Programming foundation with one listed language and willingness to learn
• Experience supporting customers through written and live channels
• Knowledge of telemetry tools including curl and traceroute or MTR

Bring edge networking knowledge, analytical troubleshooting, and precise written support to Fastly’s customer experience organization.