Education IT Service Desk Engineer – Onsite Support

Downend School is seeking an IT Service Desk Engineer to join our service-focused IT team. You will be the first point of contact for IT queries raised by schools, triaging tickets via phone, email and the web portal to ensure swift resolutions.

Responsibilities include troubleshooting issues in person or remotely, collaborating with Infrastructure Engineers and vendors, and handling hardware setup, asset management, and onsite support within the trust.