EMEA Enterprise Data Service Delivery Manager

Overview

In this role, you lead the regional Enterprise Data Service Delivery team in EMEA, acting as a hands-on leader who tackles complex problems with your staff. You drive a premier customer experience through a disciplined, heavy-touch service model aligned with Bloomberg’s expectations. You’ll oversee five functions and partner with Enterprise Data Sales to boost adoption and revenue, while identifying regional and global opportunities. You report to the Global Head of Service Delivery and shape the regional vision with a culture of continuous improvement and tech-enabled transformation. This is a chance to impact client outcomes at scale within a fast-paced, data-driven environment.

Responsibilities

• Lead and develop five functions: Support, Implementation, Development Specialist, and Technical Account Manager (TAM), ensuring premier client service
• Drive client adoption and revenue in collaboration with Enterprise Data Sales teams
• Identify regional and global opportunities and drive strategic, autonomous projects
• Align with global Service Delivery management and other internal areas to ensure outstanding service
• Define regional strategy and vision in line with the global group while addressing EMEA customer needs
• Set performance expectations, recruit and develop talent, and foster a high-performance culture
• Use technology to improve efficiency and operational practices with minimal disruption
• Promote open communication and continuous improvement within the team
• Collaborate with Technical Operations, Engineering, Global Data, and other functions to deliver high service levels
• Develop and implement training for performance, technical, and skills growth
• Manage change at individual and team levels

• Deep knowledge of market data delivery and distribution technologies
• Hands-on, roll-up-your-sleeves leadership style for technical problem solving
• Strong passion for technology
• Extensive people management experience across cross-functional teams
• Proven track record of driving discipline and cultural alignment in large, diverse teams
• Ability to work autonomously and execute business needs without a formal roadmap
• Interest in leveraging AI, Data Science, or Automation for process improvement
• Ability to translate business requirements into team and regional objectives
• Experience building and developing inclusive teams
• Broad understanding of Capital Markets
• Knowledge of Bloomberg or other vendor Enterprise products is advantageous
• Developer/infrastructure background is helpful
• Experience partnering with Sales and understanding the sales lifecycle

• leadership
• strategic thinking
• communication
• market data delivery technologies
• AI, Data Science, or Automation for process improvement
• technical collaboration with Operations and Engineering teams