EMEA Technical Platform Expert — AI Support & Adoption

Ironclad is seeking a Technical Platform Expert to provide hands-on post-hypercare technical support for B2B SaaS customers in a London-hybrid role. You will troubleshoot AI-powered platform issues, document findings, and collaborate across Product, Engineering, Sales, and Professional Services to drive adoption and value realization.

You will leverage internal AI tools and strive to translate complex concepts into clear customer guidance, while advocating for customer needs to inform product