Employee Navigator Case Builder

To support a growing team, the full-time Employee Navigator Case Builder will troubleshoot platform-related issues, renew clients, and build new accounts while working remotely. Key responsibilities Troubleshoot platform-related issues and respond to support requests in a timely manner Renew clients within Employee Navigator and assist with benefit platform configuration tasks Collaborate with Account Managers and operational teams to ensure accurate and timely service delivery Required qualifications Minimum high school degree 2+ years of customer service, benefits administration, or employee benefits experience preferred Experience with Employee Navigator strongly preferred Proficiency with Microsoft Office products and shared collaboration tools Ability to manage multiple priorities in a deadline-driven environment