End-User Experience Team Lead (IT)

West Fraser is seeking a Team Lead, End-User Experience (EUE) in Vancouver, BC. You will build and lead a new End-User Experience function, setting technical standards for endpoint support and engineering while mentoring a team of specialists to ensure a reliable, secure, and effortless technology experience across offices and mill sites.

You will mentor and escalate, manage complex incidents in Windows, Microsoft 365, VPN, mailbox issues, and app faults, and own escalation processes with