End User Support Engineer

In this role you will support Arcadis’ UK end-user technology experience from Warrington, focusing on Windows and Microsoft 365 environments. You will own the lifecycle of IT assets, collaborate with local and global teams, and help drive service improvements in a fast-paced setting. You’ll handle on-site support alongside a wider team, balance autonomy with teamwork, and engage directly with end users and vendors. This is a hands-on, customer-focused position that enables you to shape reliable IT services across the organisation. Join a mission-driven company delivering sustainable solutions and make a tangible impact on technology support at scale.

• Deploy, recover, repair and dispose of IT assets
• Provide on-site and escalation support to end users
• Support new and ongoing projects within the LSO scope
• Coordinate with 3rd party vendors and internal teams
• Engage in asset management and lifecycle activities from deployment to disposal
• Collaborate with local and global LSO teams for knowledge sharing and continuous service improvement
• Assist Senior Support Engineer and LSO Manager as needed
• Travel to other offices as required
• Participate in incidents and service requests handling per policies and SLAs

• Proven experience delivering technical support
• Experience with PC/Laptop hardware
• Strong customer service and stakeholder management
• Experience in globally standardized support environments (desirable)
• Knowledge of ITIL, Lean, Agile and Dell ProSupport/Direct Services (desirable)
• Excellent troubleshooting and communication skills
• Ability to work independently and with cross-location teams
• Proactive, customer-focused approach and ability to manage priorities

• customer service orientation
• stakeholder management
• strong communication
• Windows 11
• Microsoft 365
• Dell desktops and laptops