End User Support Team Lead — Elevate Client Experience

Quartzenterprises is seeking a Client Support Team Lead (End User Support) to lead day-to-day delivery of structured second-line and high-touch end-user support across offices and regional coverage, ensuring strong case ownership and reliable onsite and escalated support within agreed workflows.

The role combines people leadership with service delivery oversight, escalation management, and operational improvement, maintaining quality across onsite support, user lifecycle activity, and device