Endpoint Support Engineer – Band 5

We are currently recruiting for Endpoint Support Engineers (Band 5) to join a Healthcare Digital Services team, providing second-line technical support across Norfolk and Suffolk.

Location: Norwich, Coverage: Norfolk & Suffolk, Hours: Monday–Friday, 37.5 hours per week, Start: ASAP, Contract: 3 months, Role: Endpoint Support Engineer, Band: 5

Important Requirement

Candidates must hold a full UK driving licence and have access to a vehicle, as the role involves travelling between Trust site

The Role

You will provide second-line IT support to clinical and corporate users, resolving technical incidents and supporting the maintenance, deployment and improvement of IT hardware and software.

Key responsibilities include

• Providing second-line technical support remotely and on-site.
• Diagnosing and resolving hardware and software incidents.
• Installing, configuring and maintaining desktops, laptops, peripherals and telephones.
• Supporting Windows 11, Microsoft 365 and Citrix environments.
• Managing Active Directory users, computers and security groups.
• Using remote support tools to investigate and resolve technical issues.
• Managing IT incidents and requests through the Service Desk system.
• Supporting hardware refreshes, equipment rollouts, moves and changes.
• Maintaining endpoint asset records and supporting antivirus/security systems.
• Liaising with third-party suppliers when required.
• Escalating incidents appropriately and working within agreed SLAs.
• Providing excellent customer service to clinical and corporate users.

The successful candidate will have

• Experience providing second-line desktop/endpoint support.
• Strong knowledge of Active Directory and Microsoft Windows 11.
• Experience with Microsoft 365 and Citrix.
• Knowledge of endpoint hardware, software and peripherals.
• Experience working within a customer-focused IT environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Microsoft certification, ITIL Foundation or equivalent knowledge/experience.
• A proactive, professional and calm approach to technical support.
• Heathcare/public-sector IT experience and knowledge of ITIL environments would be advantageous.