Endpoint Support Team Lead (Windows & Intune)

Academia on a Cardiff campus seeks an Endpoint Support Team Lead to guide Level 1/2 support across five campuses, driving deployment, remediation and service improvement using Microsoft Intune and Autopilot. You will coach engineers, coordinate workloads and liaise with ITSM and security teams.

Balance operational leadership with hands-on delivery, ensuring service levels, quality standards and security controls meet university requirements while collaborating with stakeholders and senior