Engineer - Site Reliability

The SRE will focus on ensuring reliable, resilient systems through task automation, observability, incident response, and problem elimination, while also participating in production-side operations and on-call rotations.

KEY RESPONSIBILITIES

• Deliver improvements to maximize system availability and performance through optimized and automated operational tasks.
• Collaborate on the development of operational tools, problem management, and architecture reviews.
• Troubleshoot ServiceNow issues and occasional on-premise capabilities in a Linux environment.
• Explore and implement observability practices including metrics, logging, tracing, and alerting to measure product reliability.
• Participate in on-call rotation with global team members, ensuring responsiveness during agreed hours.
• Contribute to documentation of ServiceNow instances and related dependencies.
• Identify and prioritize technical debt impacting client satisfaction or operational efficiency.
• Provide feedback on policies and procedures to enhance SRE and operational practices, improving safety and efficiency.

REQUIRED QUALIFICATIONS

• 7+ years of experience in software development, infrastructure, or system administration.
• Proficiency in at least one programming language (e.g., Python) or ServiceNow administration/development experience.
• Strong oral and written communication skills.
• Proven ability to establish effective relationships with colleagues and collaborate on successful delivery.
• Dependable team player with demonstrated commitment to client service.
• Ability to respond appropriately during technical emergencies such as outages.
• Willingness to participate in on-call rotation.

DESIRED QUALIFICATIONS

• ServiceNow administration or development experience (can be acquired on the job with training).
• Experience with SQL databases, APIs, and web infrastructure.
• Familiarity with chatbot technology and on-call escalation incident management.
• Strong interest in reliability, resilience principles, and SRE practices.

WORKING CONDITIONS

• Global team collaboration across multiple time zones.
• Production-side operational responsibilities with occasional on-call duties.
• Fast-paced environment requiring adaptability, problem-solving, and continuous improvement mindset.