Enterprise Service Delivery Manager - IT, Cloud & Security

Kerv is seeking a Service Delivery Manager to serve as the primary advocate for a portfolio of large enterprise clients in England. The successful candidate will ensure services meet contractual obligations and drive continuous improvement initiatives.

This role demands strong stakeholder management skills, operational excellence, and a proven ITIL service management understanding. Expectations include monitoring service performance, enhancing customer satisfaction, and managing escalations effectively.

The role embodies Kerv's core values, focusing on customer-first approaches and collaborative teamwork.