Enterprise Support Engineer (Fully Remote)

• Work directly with dedicated enterprise customers to anticipate, identify, and address technical concerns.
• Perform quarterly health checks, troubleshoot using packet capture and analysis, and set up test environments.
• Open support tickets with Engineering, escalate issues, and validate upgrades during maintenance windows.

What you'll bring:

• 5+ years of experience with DNS, DHCP, Linux, and common protocols like FTP, TFTP, NTP, SNMP, and syslog.
• Strong communication skills and the ability to explain technical issues to non-technical audiences.
• A proactive, tenacious self-starter attitude with a passion for constant improvement.

What we offer:

• A competitive annual salary of USD 95,000–115,000 plus a discretionary bonus plan.
• Comprehensive benefits including medical, dental, vision, HSA/FSA, 401(k) with match, and paid parental leave.
• Vacation, personal, and wellness days, along with an annual learning and development budget.

BlueCat

BlueCat provides an Intelligent Network Operations platform that automates and simplifies network management, security, and optimization for large enterprises. Our global team is committed to a culture of collaboration, integrity, and innovation, and we are recognized as a Great Place to Work.