Enterprise Support Specialist – AI Legal Tech (Hybrid)

Clio, a global leader in legal AI technology, seeks a Customer Support specialist focused on vLex+ specialization to assist Enterprise clients. You will handle high-volume inquiries by phone, chat, and email, becoming a product expert in Enterprise configurations, integrations, and workflows with vLex Library and Vincent.

You will diagnose technical issues, coordinate resolutions with escalations, product, and CS teams, and serve as a trusted advisor to senior stakeholders.