Enterprise Tech CX Specialist — Hybrid AI Support

Harvey is seeking a Customer Experience Specialist to be the frontline support for our enterprise customers, reporting to the CX Manager. You will solve complex problems with empathy and clear communication, across APIs, access issues, and product-related requests.

The role operates on a fixed Wednesday-Sunday schedule with weekend coverage and a structured hybrid setup: 3 days in the office, 2 days remote, aimed at delivering premium support and customer delight.